FAQs - Residential

View our Residential Solutions Fact Sheet for best practices to insure your waste gets collected each week.

Click to view a detailed list of acceptable recycling materials for home or business.

Some of our competitors have recently adjusted their pricing for fuel, choosing not to break out the fuel as a line item. We chose to break it out as a line item so we can adjust or remove it as actual prices dictate.

For information about diesel fuel prices, please visit www.eia.gov, the website of the Energy Information Administration. This is the non-partisan resource we use for diesel fuel prices.

We monitor the price of fuel very closely via the Energy Information Administration website at www.eia.gov. When the price of diesel fuel rises above $2.50 per gallon, a fuel surcharge will be added to residential subscription customers' quarterly bills. In turn, when the price drops below $2.50 per gallon, the fuel surcharge will be dropped.

Like many businesses, for us the cost of doing business is directly impacted by the cost of fuel. For many years we have absorbed this cost and we will continue to absorb the majority of it. The fuel surcharge is a small way to offset some of the cost.  Other businesses similarly impacted include the airlines, grocery stores, and  restaurants. Prices for almost all consumer goods and products are rising. Just as you see the prices rising at the pump – all businesses are experiencing the same rising prices. This is a global issue.

If you are paying via your bank’s online bill pay service, please allow up to 10 business days for the payment to post.

Below are several options to pay your bill:

• Pay your bill by mailing residential payments to P.O. Box 3421, Shawnee, KS 66203
• Pay your bill online by check or debit/credit card, by selecting “Online Bill Pay” on the top, right-hand side of our website
• Pay your bill by calling 913-631-3300 (Ask your Customer Satisfaction Representative about our auto-pay option, which gives you the choice to have your payment automatically drafted from your savings or checking account on a monthly or quarterly basis.)

If your invoice payment is late, you will be assessed a $15.00 late fee.  If your invoice remains unpaid at 30 days past due, your service may be interrupted.

Deffenbaugh Industries is proud to be a partner of Ripple Glass. We encourage residents to take their glass to a Ripple Glass location to be recycled. For more information and a list of locations at which you may recycle your glass, visit rippleglasskc.com.

Please cut all cardboard and corrugated material set into pieces no larger than 2’ x 2’ and place them underneath your recycling bin. For the safety of our employees, any material set out that do not meet these guidelines will not be collected.

To help reduce our impact on the environment, Deffenbaugh Industries is creating more efficient trash and recycling pick-up routes. More efficient routes mean less carbon emissions, cleaner air for our community, fewer trucks on the road, and less wear and tear on the streets.  For more information, please visit your city specific page.

You may pay your invoice before it is due. If you pay your balance before the due date, you may receive a monthly statement notifying you there is a credit balance on your account.