FAQs - Residential
Where can I drop off recyclable materials?
View Recycling Drop-Off Locations in a larger map
How should I put my trash, recycling and yard waste out?
View our Residential Solutions Fact Sheet for best practices to insure your waste gets collected each week.
What construction & demolition materials can be recycled?
View a list of acceptable Construction and Demolition Waste Materials.
What materials can be recycled?
Click to view a detailed list of acceptable recycling materials for home or business.
How will the fuel surcharge appear on the bill?
The charge will appear as a separate line item on your bill each quarter.
Why aren't our competitors charging a fuel surcharge?
Some of our competitors have recently adjusted their pricing for fuel, choosing not to break out the fuel as a line item. We chose to break it out as a line item so we can adjust or remove it as actual prices dictate.
Why are we charging for all of the diesel fuel in our trucks?
While you will see a nominal fee on your bill, this in no way makes up for the millions of dollars we spend as a company every year on fuel. We are only offsetting a small percentage of the cost of our fuel as we continue to deliver outstanding service to your home.
Where can you get more information about disesel fuel prices?
For information about diesel fuel prices, please visit www.eia.gov, the website of the Energy Information Administration. This is the non-partisan resource we use for diesel fuel prices.
When did the fuel surcharge take effect?
The fuel surcharge took effect with the February 1, 2011 residential billing cycle.
What is a fuel surcharge?
We monitor the price of fuel very closely via the Energy Information Administration website at www.eia.gov. When the price of diesel fuel rises above $2.50 per gallon, a fuel surcharge will be added to residential subscription customers' quarterly bills. In turn, when the price drops below $2.50 per gallon, the fuel surcharge will be dropped.
Like many businesses, for us the cost of doing business is directly impacted by the cost of fuel. For many years we have absorbed this cost and we will continue to absorb the majority of it. The fuel surcharge is a small way to offset some of the cost. Other businesses similarly impacted include the airlines, grocery stores, and restaurants. Prices for almost all consumer goods and products are rising. Just as you see the prices rising at the pump – all businesses are experiencing the same rising prices. This is a global issue.
Which customers are subject to the fuel surcharge?
All residential subscription customers will see a fuel surcharge on their bills. Commercial and rolloff (industrial) customers have had fuel surcharges for more than two years.
If I pay with my bank’s online service, how long does it take to process?
If you are paying via your bank’s online bill pay service, please allow up to 10 business days for the payment to post.
How long does it take for my check or debit/credit card payment to post to my account?
If you are paying by check or credit/debit card, please allow approximately two business days for the payment to post.
How can I pay my Deffenbaugh Industries invoice?
Below are several options to pay your bill:
- Pay your bill by mailing residential payments to P.O. Box 3421, Shawnee, KS 66203
- Pay your bill online by check or debit/credit card, by selecting “Online Bill Pay” on the top, right-hand side of our website
- Pay your bill by calling 913-631-3300 (Ask your Customer Satisfaction Representative about our auto-pay option, which gives you the choice to have your payment automatically drafted from your savings or checking account on a monthly or quarterly basis.)
Why is there an admin fee on my invoice?
The admin fee on your invoice is assessed to cover the additional costs of paper, postage, and processing. This fee will be assessed even if you pay online or by phone.
Are there late fees if my invoice is not paid by the due date?
If your invoice payment is late, you will be assessed a $15.00 late fee. If your invoice remains unpaid at 30 days past due, your service may be interrupted.
Where can I dispose of my household hazardous waste?
Deffenbaugh Industries is just as interested in keeping the Deffenbaugh Landfill located in Johnson County as safe as you are. Therefore, we do not accept household hazardous waste. However, we do help fund the Johnson County Household Materials Collection Facility where residents can bring unwanted hazardous materials for the safe disposal, recycling, or reuse of those items. Make an appointment here or call (913)715-6900 to schedule one.
Where can I recycle my glass?
Deffenbaugh Industries is proud to be a partner of Ripple Glass. We encourage residents to take their glass to a Ripple Glass location to be recycled. For more information and a list of locations at which you may recycle your glass, visit rippleglasskc.com.
Do I have to sort my recyclables at any of Deffenbaugh Industries’ Recycling Drop-off Centers?
At our recycling drop-off centers, you are able to put paper, #1-7 plastics, aluminum, tin and chipboard into one container. We ask that large pieces of cardboard be placed in the cardboard-only containers, and that glass is placed in the glass-only containers.
I place large cardboard boxes in my residential recycling bin?
Please cut all cardboard and corrugated material set into pieces no larger than 2’ x 2’ and place them underneath your recycling bin. For the safety of our employees, any material set out that do not meet these guidelines will not be collected.
How should my recyclable materials be set out of I have more that fits in my cart or bin?
Please set recyclables at the curb no later than 7 a.m. on your scheduled pick up day, and be no more than three foot away from the curb. For additional materials that you cannot fit into your cart or bin, homeowners can use their own containers, as long as the container is well marked with “RECYCLING” or the universal recycling symbol.
Why is Deffenbaugh changing my truck and recycling pick-up schedule?
To help reduce our impact on the environment, Deffenbaugh Industries is creating more efficient trash and recycling pick-up routes. More efficient routes mean less carbon emissions, cleaner air for our community, fewer trucks on the road, and less wear and tear on the streets. For more information, please visit your city specific page.
How do holidays affect my pick-up schedule?
If your scheduled pick-up falls on or after a holiday, our team will collect your waste one day later this week. If the holiday falls on a weekend, there will be no interruption in service.
For other holidays not listed on the schedule, waste collection will occur as usual. For additional information on the residential holiday schedule, please review the holiday schedule.
May I pay my invoice before it is due?
You may pay your invoice before it is due. If you pay your balance before the due date, you may receive a monthly statement notifying you there is a credit balance on your account.
How often will I get an invoice?
You will receive your invoice on a quarterly basis, and we bill one quarter in advance. Each month, unpaid balances will generate a reminder statement that will be mailed to you.
When is my Deffenbaugh Industries invoice due?
All residential invoices are due on the date marked on your invoice.